ORGA-NIKO LABS Policies

SHIPPING & RETURNS

You are responsible for inspecting all items upon receipt. Items received that are defective or were shipped incorrectly, must be reported to NIKO Cosmetics/ORGA-NIKO LABS within 24 hours of receiving the goods in writing to either via the Contact Us form on the Website or E-mail at organikolabs@niko.com. You are expected to provide all the evidence to support your claim in the form of photos/video, receiver statements, shipper observations, original packing boxes, shipping labels, etc. Upon receipt of your claim, we will examine your report and if found we are in error, NIKO Cosmetics will replace the goods and will pay for the shipping costs.

Sales on Private Label products or services are non-refundable, all sales are final. Products that are broken due to mishandling or carelessness, or that have been improperly stored causing it to overheat or freeze resulting in changes in texture or appearance, are not eligible for replacement or refund.

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us.

You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of the return details. You may also call us at 1-888-388-NIKO (6456)

Do not ship items without receiving a Return Authorization Number (RAN) from Niko Cosmetics / Niko Organics. Items shipped without a RAN will be declined and returned to the sender. All goods returning to us must have an Authorization Number (RAN) from Niko Cosmetics / ORGA-NIKO LABS. Items shipped without a RAN will be declined and returned to the sender.

 

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, the shipping options you choose and your geographical location. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Average shipping times range from 5-10 business days within Canada.

For cross-border shipments we do not guarantee your package(s) will arrive at their destination within the time specified on the shipping option you have selected, as these shipments are subject to customs clearance processes by the destination country.  

Note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

WEBSITE TERMS & CONDITIONS

These Terms & Conditions ("Terms", "Terms and Conditions") govern your (“you”, “client”) relationship with https://www.organikolabs.com website (“the Website”) owned and operated ORGA-NIKO LABS [a division of NIKO Cosmetics Inc.] ("us", "we", or "our"). This Website offers information relating to the manufacture and purchase of private label skin care products.

Read these Terms and Conditions carefully before using the Website. These Terms apply to all visitors, users and others who access or use the Website. By accessing or using the Website or our services, you approve that you have read, understood, and agree to be bound by these Terms and accept all legal consequences. If you do not agree to these terms and conditions, in whole or in part, please do not use the Website

Use

In order to use the Website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use the Website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Purchase of Goods / of Services

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Pricing, processing fees, shipping costs and applicable sales tax are detailed on the payments page. 

Once your private label order(s) has been received, the respective order(s) is deemed locked and cancellations, or substitutions/quantity alterations is not possible. Any additional goods or quantities shall be conducted by creating a new purchase.

Warranties

We warrant for a period of 6 months from the date of shipment of that the product(s) will materially conform to the product sample approved by you and our published specifications in effect as of the date of manufacture and will be free from material defects in material and workmanship

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. 

Its your sole responsibility to determine the compatibility of the product with the packaging, you intend to use, including, but not limited to, label or direct print compatibility with product, dispensing compatibility, type of package for the specified product. We make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with certain plastics, glass and or metals. 

Organic products must be stored within 15°C-24°C (59°F-75°F). Products showing evidence of non-compliance with storage requirements or handling, will forfeit product warranties. 

 

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times, this includes, but not limited to business owner full name, legal business name, business address, telephone, email and tax ID. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on the Website.
You are responsible for safeguarding the password that you use to access the Website and for any activities or actions under your password, whether your password is with the Website or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Website and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of NIKO Cosmetics Inc./ORGA-NIKO LABS. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Termination

We may permanently or temporarily terminate or suspend your access to the Website without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account in writing and/or any services at any time. 

Indemnification

You agree to indemnify and hold NIKO Cosmetics Inc./ORGA-NIKO LABS harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the Website or any of the services offered on the Website.

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall NIKO Cosmetics Inc./ORGA-NIKO LABS, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the Website. 

To the maximum extent permitted by applicable law, NIKO Cosmetics Inc./ORGA-NIKO LABS assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the Website; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Disclaimer And Non-Waiver of Rights

We make no guarantees, representations or warranties of any kind as regards the Website and associated technology. Any purportedly applicable warranties, terms and conditions are excluded, to the fullest extent permitted by law. Your use of the Website is at your sole risk. The Website is provided on an "AS IS" and "AS AVAILABLE" basis. The Website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance, except as provided for under the laws of any province in Canada. In such cases, the provincial law shall apply to the extent necessary.
NIKO Cosmetics Inc., its subsidiaries, affiliates, and its licensors do not warrant that a) the Website will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Website is free of viruses or other harmful components; or d) the results of using the Website will meet your requirements.
If you breach any of these Terms and we choose not to immediately act, or choose not to act at all, we will still be entitled to all rights and remedies at any later date, or in any other situation, where you breach these Terms. NIKO Cosmetics Inc./ORGA-NIKO LABS. does not waive any of its rights. We shall not be responsible for any purported breach of these Terms caused by circumstances beyond its control. A person who is not a party to these Terms shall have no rights of enforcement.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms.

Exclusions

As set out, above, some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. Provincial laws of Canada may apply to certain products and service provided.


Governing Law

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Canada/ON, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Toronto. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Changes 

We reserve the right to modify these Terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will declare on the Website of material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the Website or the service.

We may change the Website, without prior notice, change services and products; stop providing the services or products or any features of the services or products we offer; or create limits for the services or products. We may permanently or temporarily terminate or suspend access to the services or products without notice and liability for any reason, or for no reason.. What constitutes a service or product change will be determined at our sole discretion.


E-mail Consent

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.  


Customer Support 

Questions regarding these Terms may be directed to organikolabs@niko.com or call us directly 1-888-388-6456.

PRIVACY POLICY

We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy described below.

1. What Personal Information Do We Collect?

• Information You Provide. We receive and store information you enter. For example, when you search for or buy a product, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our website, and communicating with you. In addition, if you choose, we may use your information to inform you of goods or services that you are interested in. Please see the “opt-in/opt-out” selection in Section 4 of this policy.

• Cookies. Like many websites, we use "cookies". Cookies are small programs that we transfer to your hard drive that allow us to recognize you and to provide you with a customized shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the “help” button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.

• Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. In addition, we automatically collect other information such as email addresses, browser types, operating systems, and the URL addresses of sites clicked to and from this site.

• Information from Other Sources. We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

 

2. How Do We Use Your Information?

• Customized Shopping. We use your information to better serve you by providing a customized shopping experience. As noted above, you may “opt-out” of this customization, or even visit and browse anonymously. For security reasons, we need you to create an account to complete your shopping checkout.

• Agents. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

• Special Offers. We may send you special offers from time to time, unless you choose to “opt-out” of receiving such offers. In addition, we may employ other companies to market these offers. If we use these companies, we do not share your personal information with them. The offers come directly through us. Please see the “opt-in/opt-out” selection at the end of this policy.

• Business Transfers. As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that we are acquired, customer information will be one of the transferred assets.

• Law Enforcement. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

3. How Do We Protect the Security of Your Information?

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

• We use a firewall to protect against unlawful intrusion.

• We limit access to your information on a “need to know” basis.

• We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

• It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

• No system can guarantee absolute security, just as the finest lock cannot guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.

 

4. Your Choice: Opt-in or Opt-out.

It is your choice whether to receive emails or special offers from us or others. The following section provides you with this choice. Please note the default settings.

• Please send me email or other mail informing me of special offers of your products or services.

• Please do not send me email or other mail informing me of special offers of your products or services.

5. Children

We do not sell products or services to children. If you are under 18, you may use this site only with involvement of a parent or guardian.

 

6. Other Websites

Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org).

 

7. Contact Us

If you would like to learn more about our privacy policy, or to access your personally identifiable information contained on our website, you may contact us at 1-888-388-6456 or via email organikolabs@niko.com. You will be required to provide identifier information to assure that this information is not released to others. We reserve the right to modify this policy in the future. If we do so, notice will be posted on our home page.